Cam Auto Solutions (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://camautosolutionsllc.com), book an appointment, or use our automotive repair services in Campbell, CA.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information"). This includes:
- Identifiers: Name, postal address, email address, and phone number.
- Vehicle Information: Vehicle Identification Number (VIN), license plate number, vehicle make, model, year, and service history.
- Payment Information: Credit/debit card numbers and billing addresses (processed through secure third-party payment processors).
Payment information is never kept/saved in written form nor is it kept in any of our on-site computers or electronic devices.
- Technical Data: IP address, browser type, and usage data collected automatically via cookies when you browse our website.
2. How We Use Your Information
We use the information we collect for business and commercial purposes, including:
- To schedule and manage your service appointments.
- To perform diagnostics, repairs, and module programming on your vehicle.
- To provide estimates, invoices, and records of service.
- To communicate with you regarding your vehicle’s status, repair status, or safety recalls, if applicable.
- To process payments for services rendered.
- To improve our website and customer service experience.
3. Sharing Your Information
We do not sell your personal or vehicle information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share data with trusted vendors who assist us with payment processing or shop
management software. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted.
- Parts & Technical Support: We may share your VIN with parts suppliers or vehicle manufacturers to ensure the correct parts are
ordered or to perform factory-level module programming or research.
- Legal Obligations: We may disclose information if required by law, such as to comply with a subpoena or a request from the California Bureau of Automotive Repair.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.
4. Cookies and Tracking Technologies
Our website may use "cookies" to enhance your experience. You can set your browser to refuse cookies, but some parts of our site (like the appointment scheduler) may not function properly.
5. SMS Messaging Program
Cam Auto Solutions operates an SMS messaging program to communicate with customers regarding appointments, vehicle service updates, and occasional promotional offers.
Program Description: By opting in to our SMS program, you may receive the following types of messages:
- Appointment confirmations, reminders, and scheduling updates
- Vehicle service status notifications and completion alerts
- Safety recall notices applicable to your vehicle
- Occasional promotional offers and service specials
Opt-Out: You can cancel SMS messages at any time by replying STOP to any message you receive from us. After sending STOP, you will receive a one-time confirmation that you have been unsubscribed and will no longer receive SMS messages from Cam Auto Solutions. To rejoin, sign up again as you did initially.
Support: For help, reply HELP to any message or contact us at [email protected] or (408) 755-3322.
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Message & Data Rates: Message and data rates may apply. Message frequency varies based on your activity and preferences. For questions about your text or data plan, contact your wireless provider.
6. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights:
Right to Know: You may request a list of the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request that we delete personal information we have collected, subject to certain legal exceptions (e.g., we must retain repair records for a specific period under BAR regulations).
Right to Correct: You may request that we correct inaccurate personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise these rights, please contact us at [email protected] or call (408) 755-3322.
7. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
8. Data Retention
We retain your vehicle service records as required by California law (typically for a minimum of three years) and as long as necessary to provide services to you or comply with legal obligations.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
