Cam Auto Solutions LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://camautosolutionsllc.com), book an appointment, or use our automotive repair services in Campbell, CA.
1. Information We Collect
We collect information that identifies, relates to, or could reasonably be linked to you ("Personal Information"). This includes:
- Identifiers: Name, postal address, email address, and phone number.
- Vehicle Information: Vehicle Identification Number (VIN), license plate number, vehicle make, model, year, and service history.
- Payment Information: Credit/debit card numbers and billing addresses (processed through secure third-party payment processors).
Payment information is never kept/saved in written form nor is it kept in any of our on-site computers or electronic devices.
- Technical Data: IP address, browser type, and usage data collected automatically via cookies when you browse our website.
2. How We Use Your Information
We use the information we collect for business and commercial purposes, including:
- To schedule and manage your service appointments.
- To perform diagnostics, repairs, and module programming on your vehicle.
- To provide estimates, invoices, and records of service.
- To communicate with you regarding your vehicle’s status, repair status, or safety recalls, if applicable.
- To process payments for services rendered.
- To improve our website and customer service experience.
3. Sharing Your Information
We do not sell your personal information to third parties. We may share your information only in the following circumstances:
- Service Providers: We may share data with trusted vendors who assist us with website hosting, payment processing, or shop
management software.
- Parts & Technical Support: We may share your VIN with parts suppliers or vehicle manufacturers to ensure the correct parts are
ordered or to perform factory-level module programming or research.
- Legal Obligations: We may disclose information if required by law, such as to comply with a subpoena or a request from the California Bureau of Automotive Repair.
4. Cookies and Tracking Technologies
Our website may use "cookies" to enhance your experience. You can set your browser to refuse cookies, but some parts of our site (like the appointment scheduler) may not function properly.
5. Your California Privacy Rights (CCPA/CPRA)
If you are a California resident, you have the following rights:
Right to Know: You may request a list of the categories and specific pieces of personal information we have collected about you.
Right to Delete: You may request that we delete personal information we have collected, subject to certain legal exceptions (e.g., we must retain repair records for a specific period under BAR regulations).
Right to Correct: You may request that we correct inaccurate personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.
To exercise these rights, please contact us at [email protected] or call (408) 601-0201.
6. Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, please note that no method of transmission over the internet or electronic storage is 100% secure.
7. Data Retention
We retain your vehicle service records as required by California law (typically for a minimum of three years) and as long as necessary to provide services to you or comply with legal obligations.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
9. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:
